These documents cover the following ticket topics:

• Logging, tracking, and managing issues.
• Change management for deploying new changes.
• Incident management in restoring normal service operation.
• Problem management for managing the problem lifecycle.
• SLAs to configure response and resolution times based on ticket priorities.
• Creating and managing service requests.
• Planning, managing, and exeuting user tasks.
• Configuring and permissioning users to access resources.